Scouts WA Members Support Officers
Scouts WA | Member’s Support Officers
Applications now open
Scouts WA Head Office is looking for two part-time team members to assist with member enquires, data management and general members support as we’re improving our systems and processes in 2023.
Both roles are based in our Head Office in Mount Hawthorn but Scouts WA has flexible work arrangements. If you are available to start in January, and would like more information about the role, please click through to our Seek advertisement. About
About Scouts WA
As part of Scouts Australia, we form the largest youth development organisation in Australia with around 66,000 members. Scouts WA provides young Western Australians aged 6 to 25 with a wide range of opportunities through our leadership program that is widely recognised as amongst the best leadership training in the world.
Today’s Scouts can take part in an extraordinary variety of outdoor activities, from ‘traditional Scouting skills’ such as camping and bushcraft, through to more extreme challenges such as abseiling, overnight hiking, rafting, canoeing, canyoning, snow activities, rock climbing, sailing and even flying. Scouts are involved in performing arts, leadership development, community service, amateur radio operation, environmental projects, large-scale Australian events such as Cuborees, Jamborees and Ventures, international events, and service projects in developing countries. Scouts also learn valuable practical skills such as first aid and cooking… and fun skills, like how to build a ballista and fire wet sponges at their mates!
Scouts WA’s ongoing success is because of enthusiastic and committed adult volunteer members from all walks of life who love adventure and take great pride in encouraging our youth members to reach their full potential.
About the Role
The Members Support Officer reports directly to the Operations Manager – Member Services and is responsible for enabling an engaged membership, maintaining accurate members’ data, and providing excellent customer service. The Members Support Officer team will provide administrative support to the Member Services Team core functions including Recruitment, Training and Events.
This role will support the achievement of the following objectives, working with the members, and OMMS:
- Provide administrative support for the Member Services Team in events, training and recruitment, as well as general enquiries
- Improve the membership user experience and customer journey for adult and youth members, through process improvement and accurate information sharing
- Provide high quality, efficient and friendly first point of contact and customer service to members and non- members via multiple communication channels
- Maintaining accurate data and information on members
- Processing applications, registrations, renewals, and resignations
- Administer certificates, awards and other membership material as required
- Contribute to the development of relevant membership and administrative procedures
- Develop strong relationships, with regular outcomes focused communication and collaboration with stakeholders, including the volunteer leadership team, members, potential members, and other team member
- Conduct feedback surveys for members, as directed by Members Services Coordinators
Supporting Scouts WA is GOOD For You
Every purchase over $50* from Margaret River Fresh Produce supports Scouts WA.
Margaret River Fresh Produce will donate $5 when you select the donation button at checkout. Margaret River Fresh Produce is a small WA farming family business providing produce directly from local farmers, growers, and producers directly to your door.
Use the button to click through and find out how your purchase gives back to Scouts WA!
